Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Effective Date: July 26, 2025

At ATCM Logistics LLC (“ATCM Logistics,” “we,” “our,” or “us”), customer satisfaction is a priority. However, due to the nature of logistics and freight forwarding services, certain conditions apply regarding refunds. This policy outlines when and how refunds may be granted.

1. Services Covered by This Policy

This refund policy applies to logistics, freight forwarding, customs clearance, and related shipping services provided by ATCM Logistics.

2. Non-Refundable Services

The following services are generally non-refundable:

Services that have already been completed or fulfilled (e.g., freight forwarding, customs clearance, or deliveries).
Government fees, taxes, and duties paid to customs or third parties.
Shipping costs once a shipment has been dispatched.
Administrative and processing fees.

3. Refund Eligibility

Refunds may be considered only under the following conditions:

Service Failure: If ATCM Logistics fails to provide the agreed service due to our own error (e.g., failure to dispatch a shipment we confirmed), and no alternative arrangement is acceptable.
Duplicate Payment: If you were mistakenly charged twice for the same service.
Cancellations Before Dispatch: If a service is canceled before shipment dispatch and no costs have been incurred.

4. Requesting a Refund

To request a refund, you must contact our customer service team within 7 business days of the issue or payment. You will need to provide:

Proof of payment (invoice or receipt).
A detailed explanation of the reason for the refund request.
Relevant shipment tracking or booking information.

Requests can be sent to:
ATCM Logistics LLC
Email: admin@atcmlogistics.com

5. Processing of Refunds

Approved refunds will be processed within 10-15 business days using the original payment method.
ATCM Logistics reserves the right to deduct any costs or charges already incurred on your behalf.

6. No Liability for Third-Party Delays

We are not responsible for delays, loss, or damage caused by third-party carriers, customs authorities, or force majeure events. Refunds will not be issued in such cases unless otherwise required by law.

7. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on our website with the new effective date.